Treatment Policies

We require 24 hours notice for canceling appointments. We ask this so we may open up your time-slot to another sugaring client.​

Cancellations made less than 24 hours will result in a charge of 50% of the scheduled appointment.

No-show, cancellations or rescheduling appointments will be charged 50% of the service scheduled. Your scheduled appointment is booked specifically for you, our Sugarist cannot fill a no-show time slot, so we ask our clients to have consideration for them.

When scheduling your first appointment, we require a credit card number to hold your appointment. We charge 50% of service. This is for the purpose of our no-show policies.

If there isn't a a time available on the slots for the services you want, that means we are booked. Please don't add-on services in the notes section. We most likely won't have time for extra services.

We strive to get you the time slot you desire, so we always appreciate our clients booking ahead. That way we can guarantee you get sugared when you need to be.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that slot, and other clients miss the opportunity to receive services.

Despite our reminders, it is ultimately your responsibility to remember appointment dates and times to avoid tardy/missed appointments, and being charged according to our policy.

Our service packages are non-transferable between clients. Our package services are not interchangeable with other services on our menu, even though they might be the same price as another service.

Our sugar packages expire a year from purchase date.

Appointments MUST be confirmed. Each client receives a confirmation via text 24 hrs prior. 

If these go unconfirmed, we will call you for a confirmation morning of. Any appointments not confirmed are subject to cancellation.

If something beyond Sugar Gen’s control (weather, sugarist sick day, etc.) requires us to cancel or reschedule your appointment, we will give as much advance notice as soon as possible.

We make every consideration to accommodate our clients if they are late. Please keep in mind that we book appointments in 15-30 minute increments. Depending on the service, we usually cannot accommodate our clients that are over 8 minutes late for 30 min slots and over 4 mins late for a 15 min slot . We understand things happen like traffic, kids, jobs and life, but please allow ample time to make your appointment time.

If we run into delays with your appointment, you will be notified as soon as possible. If you need to reschedule your appointment due to a casualty on our part, your appointment will be our first priority.

We understand, very rarely, hair might be missed. To get your money's worth, we have a 3-DAY re-visit policy. When scheduling, please inform your wax expert, you're here for a touch-up, and we'll gladly correct it for you.

Please freshen up before your Brazilian, bikini or body wax treatment. Sugarists may refuse services for sanitary reasons.